In order to make you always satisfied from purchasing, owning and using Heli automobile products, Heli Automobile 's sales and service network throughout the country provides you with a full range of services.
1. The product chassis is faulty, please repair it at the nearest service station according to the chassis manufacturer.
The maintenance of the chassis can be solved at the technical service station of Dongfeng Motor Company nearest to the user's place of use. For the location, technical force and contact information, please refer to the chassis Maintenance Manual. The maintenance of the special device can be made by telephone or fax. The supplier will send professional maintenance personnel to the place of use 24-28 hours after receiving the call from the user.
Second, free maintenance programs and deadlines
The "Three Guarantees" period of equipment provided by the supplier is one year or 25,000km. During the "Three Guarantees" period, the free maintenance of the chassis is performed at the user's local Dongfeng Motor Technical Service Station. The free maintenance of the special equipment is provided by the supplier. The cargo side sends professional technicians to your door. If there is a quality failure due to illegal operation or improper use, accidents, etc., the supplier provides timely maintenance services, but the maintenance costs are borne by the user.
Third, after the free period accessories supply price method
After the free maintenance period (after the "three guarantees" period), if the equipment fails, replacement parts are needed. The chassis part can be carried out at the technical service station of Dongfeng Motor Company. The special device part is directly supplied by the supplier. The parts price is supplied to the user at the cost price. .
Fourth, return visits from concerned customers
Heli car dealers, service stations, and Heli return visit consultants have three levels of return visit services. They care about customers, help customers understand and become familiar with cars, and help customers proactively digest potential use hazards in advance, improve the effective service life of products, and maximize the guarantee for customers. interest.